Had an accident or a leak? What to do

Save this page. If something happens, follow the steps and then tell us: we’ll deal with Generali for you.

🚗 Car accident or breakdown

1. Make sure everyone is safe. Put on the reflective vest and place the warning triangles or V16 light.
2. Breakdown or tow: call Generali on 900 10 13 69 (from a non-Spanish phone +34 934 95 51 25).
3. If another vehicle is involved, fill in the accident report (Declaración Amistosa de Accidente) together and both sign it. Take a photo of it.
4. Take photos of the vehicles, the damage, the registration plates and the place.
5. Send us the photos and the report on WhatsApp within 7 days.

🏡 Home: burst pipe, leak, storm or break-in

1. Turn off the water at the mains, or make the property safe.
2. For emergency help (plumber, locksmith, electrician), call Generali home assistance on 900 55 60 00.
3. Take photos and video before you clean up. Don’t throw away damaged items until the claim is agreed.
4. After a break-in, report it to the Guardia Civil or Policía and keep the report (denuncia).
5. Tell us on WhatsApp, with the photos, as soon as you can.

✈️ Travel

1. Call the assistance number on your travel policy before you get treatment, except in an emergency.
2. Keep every receipt and medical report.
3. Tell us when you’re able to, and we’ll help with the claim.

🕊️ A death in the family

Call us first, at any time, on +34 682 448 403. We’ll contact Generali and start the arrangements with you.